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Relationship Development |
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Customer Relationship Management |
To make participants make concentrated efforts to develop qualitative parameters of customer service into values and instill them as an integral part of the organization.
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Understanding your customer / profiling - Internal vs External Customer - Moments of truth - Relationship Vs. Relatedness - Service gaps and bridging them - Service Strategy |
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Presentation of cases by Individual and finding out the solutions |
Lecture, video based Role-plays, Group and individual exercises and Case Studies.
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Organizations and their business processes in general are no more than relationship chains. These relationship chains interact with each other and also interact with the relationship chains in the context of each of the player. The bottom line of any organization would depend on the people who are employed in it. More so at the top level it is felt unless the individual employee is able to bring in his whole self to the organization harmony of individual employee with his organizational system cannot be achieved. Quality of life lies in being able to relate to people you love and being able to communicate with them. In this context it becomes essential for an organization to provide an intervention that would bring out the best out of each employee synergizing the organizational needs and individual aspirations.
Individual roles in the organization and family context – Interpersonal relations – Balancing family and organization expectations – Maintaining balance between body and mind – Motivation and commitment – Health and Stress management – Effective Parenting
This program would involve lot of individual and group exercises, role-plays, skits and physical exercise sessions
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Inter-Personal Effectiveness |
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To provide participants a deep insight into self and the range of forces underlying. |
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To facilitate a thorough inspection into one's own inner resources, which serve as building blocks for better relationship in the workplace, at home and in the society. |
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To know the difference between motivation and commitment and how one can create commitment towards self, others and organization. |
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To build people up, help them feel good about themselves and the organization and to create a conducive climate in the organization in which people will work in harmony at the peak of their abilities with zest and enthusiasm. |
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Self-awareness: Insights and barriers – Self analysis – Motivation and commitment – Interpersonal-relations – Johari Window – Conflict resolution – Communication styles Assertiveness
Self-assessment, Exercises using instruments like MBTI, FIRO-B, group and individual exercise, role-plays and games. |
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To make the participants aware of the importance and significance of Team building. |
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To enhance their effectiveness in personal and organizational level |
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To learn and practice to collaborate rather than compete in order to enhance the intra and inter departmental relationship» Evolve a system by which organization can continue their culture building through team building as on going process. |
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Self-discovery and understanding one’s personality – Developing Sensitivity – Communication and art of feedback - Importance of Interpersonal relationships |
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Team roles and implications – Leadership and follower ship – Team building through managing conflicts – Team empowerment |
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The program will be residential cum outbound wherein participants have to physically exert to certain extent while exploring, experimenting and learning new skills. Individuals and Team can make mistakes, challenge new paradigms (Mental models), try new behavior and synthesize learning. Participants are tested by a broad array of Team situation and Challenges.
games.
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For further information, contact 98407 94430 / 22501448 / 22501449 or
email bodhi@bodhi.co.in.
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